In the Star Trek universe, a "portal" is a doorway to another dimension, connecting two points in space-time. In higher ed, a portal is just as fantastic — an internal website intended to better target users, remove content clutter and improve content governance. Voila! Well, maybe. Portal websites aim to meet these goals by dividing content directed at external … [Read more...] about Portal Websites: The Great Content Divide
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Training: The Missing Element of Content Governance
When people think about content governance, they often think roles, responsibilities, workflow and documentation. But there's an element to content governance that is equally important and often overlooked: training. Content governance means understanding existing expertise and knowledge gaps and training content contributors on policies, guidelines, workflow and best … [Read more...] about Training: The Missing Element of Content Governance
Setup Your YouTube Videos for Success
Producing a video is a lot of work—concept, storyboarding, scripting, location and talent scouting, shooting, editing and post-production. At the end of all that, you have a shiny new video, likely destined for YouTube. Upload, share, and wait for the hits and plaudits to roll in! Or not. Much like launching a website, some of the most important work comes after videos … [Read more...] about Setup Your YouTube Videos for Success
A Web Analytics Framework for Content Analysis
Last month we kicked off a series of posts on web analytics by discussing the value of web analytics for content measurement. So, now that you're on board with adding web analytics to your content measurement toolkit (right?), let's talk about making use of it. Author Lou Rosenfeld describes two approaches to using web analytics: top-down and bottom-up. Top-down analytics … [Read more...] about A Web Analytics Framework for Content Analysis
Designing Content Workflow for Your CMS
We can talk all day about creating great content, but if we don't have a process for sustaining it, our content strategy will fail. A big content governance challenge is ensuring that multiple content contributors maintain messaging, communication, editorial and content standards. This is particularly true for staff who have other responsibilities and for whom content is not … [Read more...] about Designing Content Workflow for Your CMS