{"id":1113,"date":"2011-05-24T04:51:50","date_gmt":"2011-05-24T08:51:50","guid":{"rendered":"https:\/\/meetcontent.com\/?p=1113"},"modified":"2017-04-20T00:04:52","modified_gmt":"2017-04-20T04:04:52","slug":"user-feedback-where-right-there","status":"publish","type":"post","link":"https:\/\/meetcontent.com\/blog\/user-feedback-where-right-there\/","title":{"rendered":"User Feedback, Where? Right There!"},"content":{"rendered":"<p>Understanding our users\u2019 needs and evaluating the efficacy of our web content is an ongoing challenge. But sometimes the most relevant, valuable insights are right in front of us.<\/p>\n<p>In her post, &quot;Revisiting the clich&eacute;, &#8216;the customer is always right,&#8217;&quot; Tara DeMarco reminds us to make use of everyday user feedback. Just like customers, our web users are always right when they respond to our content &#8212; such as a visitor reacting to obscure event information on Twitter, a prospective student complaining about the application process on Facebook, or a parent emailing to thank you for posting commencement photos.<\/p>\n<p>We get great insights into the value and efficacy of our content every day. We just have to keep our eyes and ears open.<\/p>\n<div class=\"bqwrap\">\n<blockquote><p>Listen to your customers, gather insights from their feedback, and use these insights to improve your offering. When it comes to deciding what customers want\u2026. well, you know the clich&eacute;.<\/p><\/blockquote>\n<\/div>\n<p><cite><strong>Source:<\/strong> <a href=\"http:\/\/www.bazaarvoice.com\/blog\/2011\/05\/16\/revisiting-the-cliche-the-customer-is-always-right\/\" title=\"Revisiting the clich\u00e9, the customer is always right\" rel=\"nofollow\">Revisiting the clich&eacute;, &#8220;the customer is always right&#8221;<\/a> Tara DeMarco, The Bazaarvoice Social Commerce Blog, May 16, 2011<\/cite><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Understanding our users\u2019 needs and evaluating the efficacy of our web content is an ongoing challenge. But sometimes the most relevant, valuable insights are right in front of us. In her post, &quot;Revisiting the clich&eacute;, &#8216;the customer is always right,&#8217;&quot; Tara DeMarco reminds us to make use of everyday user feedback. Just like customers, our [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[127,17],"tags":[50,10,42],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>User Feedback, Where? Right There! | Meet Content<\/title>\n<meta name=\"description\" content=\"Some of the most relevant, valuable content analysis insights are offered to us by our web users every day. We just have to keep our eyes and ears open.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/meetcontent.com\/blog\/user-feedback-where-right-there\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rick Allen\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/meetcontent.com\/blog\/user-feedback-where-right-there\/\",\"url\":\"https:\/\/meetcontent.com\/blog\/user-feedback-where-right-there\/\",\"name\":\"User Feedback, Where? Right There! | Meet Content\",\"isPartOf\":{\"@id\":\"https:\/\/meetcontent.com\/#website\"},\"datePublished\":\"2011-05-24T08:51:50+00:00\",\"dateModified\":\"2017-04-20T04:04:52+00:00\",\"author\":{\"@id\":\"https:\/\/meetcontent.com\/#\/schema\/person\/d3e40b514e15560916ba3b6fb2518aa1\"},\"description\":\"Some of the most relevant, valuable content analysis insights are offered to us by our web users every day. We just have to keep our eyes and ears open.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/meetcontent.com\/blog\/user-feedback-where-right-there\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/meetcontent.com\/#website\",\"url\":\"https:\/\/meetcontent.com\/\",\"name\":\"Meet Content\",\"description\":\"Empowering higher education to create and sustain web content that works\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/meetcontent.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/meetcontent.com\/#\/schema\/person\/d3e40b514e15560916ba3b6fb2518aa1\",\"name\":\"Rick Allen\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/meetcontent.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/be76a4374dcc6803c24130f023afb15b?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/be76a4374dcc6803c24130f023afb15b?s=96&d=mm&r=g\",\"caption\":\"Rick Allen\"},\"description\":\"Rick Allen has worked on the web in higher ed his entire career helping shape communications and content strategy. As principal of ePublish Media, Inc., a content strategy consultancy in Boston, Mass., Rick partners with organizations big and small to drive and sustain bold goals.\",\"sameAs\":[\"https:\/\/meetcontent.com\/\"],\"url\":\"https:\/\/meetcontent.com\/blog\/author\/rallen\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"User Feedback, Where? Right There! | Meet Content","description":"Some of the most relevant, valuable content analysis insights are offered to us by our web users every day. We just have to keep our eyes and ears open.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/meetcontent.com\/blog\/user-feedback-where-right-there\/","twitter_misc":{"Written by":"Rick Allen","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/meetcontent.com\/blog\/user-feedback-where-right-there\/","url":"https:\/\/meetcontent.com\/blog\/user-feedback-where-right-there\/","name":"User Feedback, Where? Right There! | Meet Content","isPartOf":{"@id":"https:\/\/meetcontent.com\/#website"},"datePublished":"2011-05-24T08:51:50+00:00","dateModified":"2017-04-20T04:04:52+00:00","author":{"@id":"https:\/\/meetcontent.com\/#\/schema\/person\/d3e40b514e15560916ba3b6fb2518aa1"},"description":"Some of the most relevant, valuable content analysis insights are offered to us by our web users every day. We just have to keep our eyes and ears open.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/meetcontent.com\/blog\/user-feedback-where-right-there\/"]}]},{"@type":"WebSite","@id":"https:\/\/meetcontent.com\/#website","url":"https:\/\/meetcontent.com\/","name":"Meet Content","description":"Empowering higher education to create and sustain web content that works","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/meetcontent.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/meetcontent.com\/#\/schema\/person\/d3e40b514e15560916ba3b6fb2518aa1","name":"Rick Allen","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/meetcontent.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/be76a4374dcc6803c24130f023afb15b?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/be76a4374dcc6803c24130f023afb15b?s=96&d=mm&r=g","caption":"Rick Allen"},"description":"Rick Allen has worked on the web in higher ed his entire career helping shape communications and content strategy. As principal of ePublish Media, Inc., a content strategy consultancy in Boston, Mass., Rick partners with organizations big and small to drive and sustain bold goals.","sameAs":["https:\/\/meetcontent.com\/"],"url":"https:\/\/meetcontent.com\/blog\/author\/rallen\/"}]}},"_links":{"self":[{"href":"https:\/\/meetcontent.com\/wp-json\/wp\/v2\/posts\/1113"}],"collection":[{"href":"https:\/\/meetcontent.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/meetcontent.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/meetcontent.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/meetcontent.com\/wp-json\/wp\/v2\/comments?post=1113"}],"version-history":[{"count":0,"href":"https:\/\/meetcontent.com\/wp-json\/wp\/v2\/posts\/1113\/revisions"}],"wp:attachment":[{"href":"https:\/\/meetcontent.com\/wp-json\/wp\/v2\/media?parent=1113"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/meetcontent.com\/wp-json\/wp\/v2\/categories?post=1113"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/meetcontent.com\/wp-json\/wp\/v2\/tags?post=1113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}